Returns & Exchanges

We want you to be happy with your purchase from Chloe’s Closet & Friends.

In-store purchases:
Items may be returned within 15 days of purchase for a credit note, provided they are unused, unworn, unwashed and in their original condition, with all tags and original packaging intact. Proof of purchase is required.

Credit notes are valid for 3 months from the date of issue.

Sale items, promotional items and Black Friday offers are final sale and cannot be returned or exchanged for change-of-mind purchases.

Online Purchases

If you change your mind about an online purchase, you have the right to notify us that you wish to cancel your purchase within 14 days of receiving your order, in accordance with applicable Malta and EU consumer law.

Once you have notified us, the item must be returned to us within the applicable legal timeframe.

Return costs are the responsibility of the customer. You may either:

• return the item personally to our Chloe’s Closet & Friends store in Valletta; or
• arrange and pay for return postage/courier delivery to us.

We strongly recommend using a tracked delivery service, as the item remains your responsibility until it is received by us.

Returned items should be unused, unworn and unwashed, with their original tags and packaging, and should only have been handled as reasonably necessary to inspect the item.

Where the statutory right of withdrawal applies, refunds will be processed in accordance with applicable consumer law. Standard delivery charges paid on the original order will be refunded where legally required; any additional cost for premium or express delivery is not refundable.

Personalised or made-to-order products, and certain sealed goods where applicable, may be excluded from the right of withdrawal as permitted by law.

If an item is faulty, damaged or not as described, please contact us before returning it, as different statutory rights apply and you should not incur return costs where the law requires us to bear them.

If your item arrives damaged, faulty or not as described, please contact Chloe’s Closet & Friends on +35699431002 or email us at chloesclosetmalta@gmail.com as soon as possible and include clear photographs of the item and your proof of purchase.

We will review the issue and arrange the appropriate solution in accordance with your statutory consumer rights.

Please note that damage caused by misuse, accidental damage, normal wear and tear, or failure to follow the product’s care instructions is not considered a product defect.

Payment Security

Your payment security is important to us. All online payments are processed securely through trusted payment providers using industry-standard security measures.

Chloe’s Closet & Friends does not store your full card details.

Orders within Malta are usually delivered within 1–3 working days.

Orders to Gozo are usually delivered within 4–5 working days.

Please note that personalised items, bespoke gift hampers and Bobo balloons may require additional preparation time.

If you need your order urgently, please contact us on WhatsApp at +356 9943 1002 before placing your order and we will do our best to assist you.